Terms & conditions
TERMS & CONDITIONS
We provide a free quote to each bride to be, they are valid for 30 days and will be sent to you via email or messenger direct from our facebook page.
They will include a breakdown of cost for each item, a total amount, deposit required and the flowers used.
Quotes are guide prices and can be changed and amended before booking to suit your budget.
Payments and bookings
When you decide to book with us we require a 50% non refundable deposit which will be deducted from the total amount on your final invoice. Once the deposit has been paid, the wedding date is secured and the total amount can not be amended.
If you wish to add to your booking after it has been secured this can be done at an additional charge which will vary depending upon the changes you wish to make. Please contact us for a quote for any changes required.
You will receive a final invoice upon completion of your flowers. We accept payment through our website only, bank transfers are not permitted. We accept all major credit,debit cards, apple pay and paypal.
Payment is required in full before flowers can be despatched.
In the event you wish to cancel your booking with us, the deposit/booking fee will not be refunded.
If you have requested for your flowers to be made now and you wish to cancel , the full balance will still be required. If you have paid in full upon booking, 50% ( booking fee) will not be refunded.
If you have booked us to do your flowers for a future date- any cancellations made within 30 days of your booked date , 50% of the final amount will be required. Any cancellations made within 14 days of your booked date, the full balance of the final amount will be required.
Returns policy - All bridal wear can be returned for a refund within 14 days of purchase for any reason, however it must be returned in its original packaging with no damage.
All bridal wear will be inspected upon return and any damage noted you will be made liable for.
Fauxever Blooms shall not be held liable for any failure to perform any of its obligations due to events beyond reasonable control of ‘Fauxever Blooms’. For the purposes of this condition ‘Force Majeure’ includes but is not limited to; Natural Events including fire, explosion, floods, Acts of God (as applicable in law) and other natural disasters. Political and Special Events; war, terrorism, riot, sabotage, civil disturbances, official strike or similar dispute.
Products and Services
All Fauxever Blooms products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed ingredient or component within a design of equivalent value and quality without notice. This includes specific flowers/ plants and sundries that may not be available.
In the event that Fauxever Blooms are unable to supply product, service or any substitute product or service to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.
Fauxever Blooms uses a courier service. Delivery will be within 48 hours of receiving final payment (Monday to Friday only) not including weekends.
Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you have provided full address and telephone details, including accurate postcode of the venue or agreed recipient and your contact telephone number and e-mail address so that we can notify you in the event that any delivery problems are encountered.
Disclaimer- Ill health, Acts of God or adverse weather conditions
Whilst we agree to use our reasonable endeavours to ensure that the Fauxever Blooms Service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the Fauxever Blooms product or service. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the Fauxever Blooms service or product as agreed, then we can only offer a refund of full monies paid.
We reserve the right to supplement and amend the Terms and Conditions of Fauxever Blooms product or service from time to time. If you do not sign and return a copy of the Terms and Conditions as listed herewith; by the act of paying a booking fee you are proceeding with the booking and entering into a contract and therefore agree to these Terms and Conditions.
Additionally, we reserve the right to suspend, restrict or terminate Fauxever Blooms products or services for any reason at any time.